Legal · June 2026

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Dr. Ameet Kumar's practice (“we”, “us”, “our”) at Bengaluru, India collects, uses, stores and protects your personal and health information when you visit ameetgastro.com or contact us through the website. We are committed to handling your data responsibly and in line with applicable Indian law, including the Digital Personal Data Protection (DPDP) Act, 2023.

Please read this policy carefully. By using this website or sharing your information with us, you confirm that you understand how your data will be handled.

What information we collect

Enquiry and appointment details: Name, phone number, email, age, city, and the details you choose to share about your symptoms or medical concern through our enquiry or appointment forms.

WhatsApp messages: If you contact us on WhatsApp, we receive your phone number, your messages, and any images or documents you send.

Second-opinion uploads: Scans, reports, prescriptions and other medical records you upload or send for a second opinion. This is sensitive health data.

Technical and usage data: Cookies, IP address, browser type, pages visited and similar analytics information collected automatically when you browse the site.

Why we collect it (purpose)

We use your information to respond to your enquiry, schedule appointments, provide a clinical opinion, maintain medical records, improve our website, and communicate with you about your care. We do not use your data for purposes unrelated to these without your consent.

Lawful basis and consent

We process your personal data based on the consent you give us when you submit a form, message us, or upload records, and to provide the healthcare services you request. Health data is processed for the legitimate purpose of medical care. You may withdraw your consent at any time by contacting us (see below); withdrawal will not affect care already provided or processing required by law.

How we store and protect your data

Your data is stored on secured systems with access limited to our clinical and administrative staff on a need-to-know basis. We use reasonable technical and organisational safeguards such as access controls, secure connections and restricted file storage. While we take care to protect your information, no method of transmission over the internet is fully secure.

Who we share it with

We share your information only as needed for your care, for example with hospital departments, laboratories, or other doctors involved in your treatment, or with service providers who help operate our website and communications. We do not sell your data. We may disclose information where required by law, court order, or a competent authority.

Data retention

We retain medical records and related personal data for as long as needed for your care and as required by applicable medical record-keeping rules and law. When no longer needed, data is securely deleted or anonymised.

Your rights

Subject to applicable law, you may:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Request erasure of your data where it is no longer required.

Withdraw consent for future processing.

Raise a grievance about how your data is handled.

To exercise any right, contact us using the details below. We will respond within a reasonable time.

Cookies and analytics

Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

Third-party tools and links

We use third-party services (such as messaging, form, hosting and analytics providers) that process limited data on our behalf. Our website may link to other sites; we are not responsible for the privacy practices of those external sites.

Children

This website and our services are intended for adults. We do not knowingly collect data from children without the consent of a parent or guardian. Where care is sought for a minor, a parent or guardian should provide the information and consent on their behalf.

Contact and Grievance Officer

For any privacy question, request, or grievance, please contact our Grievance Officer:

Sakra World Hospital, Bengaluru

Address: Sakra World Hospital, SY NO 52/2 & 52/3, Devarabeesanahalli, Bengaluru – 560103. Please call for appointment timings.

Phone: 9013818845

Email: ameet.kumar@sakraworldhospital.com

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised Last updated date.